E-commerce Related

Q: How do I get started?
A: 1. You just simply sign up and send us online request or email to give you a free quotation. Our project manager will contact you about your request. 2. Once you are happy with the quotation, we will arrange a meeting with you and our project team to discuss the details.

Q: What is the set-up fee?
A: Setup fee is a one-time fee that you will need to pay to start up your website. Your website will include some custom design images and banners as well as Ecommerce features. Setup fee varies depending on what features you chose.

Q: Do I need hosting after my website is setup?
A: Yes. It's part of our total Business and Ecommerce packages. Blueskyns provides fast, reliable and stable hosting service for your business.

Q: Who will host my website?
A: We host your website. Join Blueskyns for a fast, reliable and stable hosting service at a state-of-art hosting facility.

Q: How many pages do I get on my website?
A: Unlimited! Using Blueskyns Web page customization and creation tools to have unlimited page creations for your e-store.

Q: What are Blueskyns Web page customization & creation tools?
A: The tools allow you to design your own pages using only the web browser! Or if you like, you can use your favorite web page editors and simply copy and paste the pages to your e-store! Our backend user-friendly interface will guide you to create unlimited pages of your own.

Q: What if I don't have any experience in web design?
A: Not a problem. It's our job to provide you with a total Ecommerce or business solution. You focus on your business, while Blueskyns is assisting you in resolving all technical challenges.

Q: Is there any hidden cost?
A: Absolutely Not! You will only pay a one-time setup fee and monthly hosting fee.

Q: Can you host my website?
A: Yes! We will design and host your website or host your existing website.

Q: What if I don't know how to maintain my website?
A: Let our professional IT team to maintain your website for you with the lowest maintenance cost. Please call us at 604.708.3777 for further information.

Q: How do I do with the BMS (Backend Management System)?
A: Bluesky's BMS provides users friendly interface and complete functions for daily maintenance. It's a web based management system that allows easy access and management.

Q: Do you custom design images & banners?
A: We do. Please see the Design and Hosting page for more details. Our experienced web design team will custom design the art work based on your company's image and color scheme.

Q: What is the Online Payment process?
A: Blueskyns also provides online credit card payment system to allow your customer to shop and pay online in one easy yet secure step.

Q: What is the Online Shipping?
A: Online shipping method will allow your business to ship your merchandise to your customers using the most reliable online shipping service.

Q: What is the Catalogue System?
A: Bluesky's Catalogue system is the most efficient tool to organize your numerous products as well as easy to maintain online.

Q: How does Blueskyns improve my web presence?
A: Our efficient web marketing technology will optimize all pages from your Ecommerce store and help you improve your site visibility on the Internet.

Q: What is the shopping cart & checkout?
A: Shopping cart is a feature that allows your business to sell online, so that your customers will virtually place the ordered items in the shopping cart and check the items out for later payment process.

Q: Can my customers pay credit card online?
A: Yes. Using Blueskuns online credit card payment system to start receiving credit card payment from your customer.

Q: What support does Blueskyns provide?
A: Online 24/7 email support. Customer service is also available during our business hours.

Q: Can I turn my existing non-Ecommerce into Ecommerce ready website?
A: Absolutely! Blueskyns can either re-design or modify your existing website to include Ecommerce features so you can start sell online. We can preserve your existing website's look and feel.

Q: Can I add document, images, PDF, flash or animated files to my website?
A: Yes, you can. You can upload and attach files or images using our BMS (Backend Management System).

Q: Do you provide statistics on your web performance?
A: Yes. Our Report and Stats System allows you to monitor your sales performance and web traffic on a regular basis.


Hosting Related

Q: Do I need a domain name (web address)?
A: Yes you do. If you don't have one currently, we can register this for you and only charge standard domain registration fees.

Q: How reliable is your hosting service?
A: We provide fast connectivity and extreme bandwidth to allow you to take full advantage of what the Internet has to offer. With our professional server hardware and hosting facility, we are confident and proud to enjoy 99.99% uptime.

Q: Does Blueskyns provide email service?
A: Yes. It is part of our hosting package. We will make sure you always stay in touch with your business. Please contact us to find out more.